High Quality Original OEM Projector Lamp Replacements

View Cart  (0)

Warranty & Returns

WARRANTY AND RETURN INFORMATION

When placing an order with Bulb Solutions, the buyer agrees to these terms: 

 

  • All items are guaranteed to be in working order when received by the customer. 
  • The customer must inspect the lamp upon arrival, and install the lamp to confirm the item is in working order. 
  • Philips, Osram, Ushio and Phoenix Projector and TV lamps are under warranty for 180 days and Compatible lamps are under warranty for 90 days from shipping date.
  • A free warranty replacement will be shipped once the defective lamp has been returned and inspected.
  • An RMA form must be obtained before returning any item.     
  • If your old lamp is still working, install the new lamp when you receive it and while it is under warranty, and keep the old lamp as a spare. 
  • The warranty is void if the product has been damaged by the customer, modified, unassembled and/or reassembled in any way.
  • A fee of $20.00 is charged for packages that are refused upon delivery.

 

 

PROJECTOR AND TV LAMP WARRANTY

If the projector/TV lamp is non-working or defective:  Contact us immediately at info@bulbsolutions.com . Lamps are under warranty for 180 days for Philips, Osram, Ushio and Phoenix and 90 days for Compatible lamps from shipping date.  

  • RMA PROCEDURE - When you contact us, we will email you an RMA form. You must ship the lamp back within 7 days of receiving the RMA or it will be refused.
  • Item must be in original, undamaged packaging without any markings, a $20 boxing fee will apply if this condition is not met. 
  • Double-box the lamp with packing material around the lamp and between the boxes in the same way we sent it to you to prevent damage during shipping. Bulb Solutions is not responsible for damage during return shipping. 
  • We will inspect the item and send you a replacement of the same item.
  • If the product is found to be in working order, a 20% processing fee will be charged. 
  • We must receive your lamp before a replacement can be sent.  
  • If a new lamp is needed before a replacement can be shipped, please place a new order, and write on the RMA form that you would like a refund instead of a replacement. 
  • Lamps are under warranty for 180 days for Philips, Osram, Ushio and Phoenix and 90 days for Compatible lamps from shipping date. They cannot be replaced after the warranty period.
  • The warranty is void if the product has been damaged by the customer, modified, unassembled and/or reassembled in any way.

 

If the lamp does not light when first installed, re-install the lamp, reset lamp timer and verify cover has been replaced and screwed down before contacting Bulb Solutions for an RMA form.

 

If the lamp was ordered in error or is no longer needed:  A refund can be issued if returned within 30 days from shipping date.  

  • Contact us immediately for an RMA form, and return the lamp within 5 days of receiving the RMA for a refund (see RMA PROCEDURE above). 
  • Refunds can be granted for items that are unused and in saleable condition.
  • Refund is for cost of lamp only; shipping charges are not refundable. 
  • Fees that may be deducted from the refund include $8.00 fee in the event free shipping was granted on the original order, and/or $20.00 boxing fee if box is damaged or marked. 
  • After 30 days refunds cannot be issued.
  • The warranty is void if the product has been damaged by the customer, modified, unassembled and/or reassembled in any way.

 

If the lamp was damaged in transit:  Contact us within 5 business days so that a claim can be filed with the shipper. After 5 business days claims cannot be submitted to the shipper. 

  • An RMA form will be issued (see RMA PROCEDURE above) and a prepaid shipping label will be supplied.  
  • Once the lamp is returned we will send a replacement of the same item. 
  • We must receive your lamp before a replacement can be sent.
  • If a new lamp is needed before a replacement can be shipped, please place a new order, and write on the RMA form that you would like a refund instead of a replacement.
  • The warranty is void if the product has been damaged by the customer, modified, unassembled and/or reassembled in any way.

 

If we made an error and sent you the wrong item:  Contact us within 5 business days from the day you receive it. 

  • We will send you an RMA form (see RMA PROCEDURE above) and a prepaid shipping label. 
  • Return the item within 5 days after receiving the RMA and we will send the correct item.
  • Item must be unused, undamaged, and in saleable condition.
  • Item must be in original undamaged box without any markings or a $20 fee will be charged. 
  • We must receive your lamp before a replacement can be sent.
  • If a new lamp is needed before a replacement can be shipped, please place a new order, and write on the RMA form that you would like a refund instead of a replacement.
  • You must contact us within 5 business days of receiving the item if we made an error in your order.
  • The warranty is void if the product has been damaged by the customer, modified, unassembled and/or reassembled in any way.

 

If you do not receive the item we sent you: Contact us immediately if you did not receive your package when you expected it.

  • Claims for a lost package cannot be submitted to the shipper after 3 business days past the expected delivery date.
  • You can also track your package on the shipper’s website (FedEx, UPS or USPS/US Post Office) with the tracking number we emailed to you. 
  • We will contact the shipper and get your package to you as quickly as possible.

 

Warranty does not cover:   shipping costs - improper installation including damages incurred while attempting installation - any installation or labor costs - lamps damaged by TV/projector malfunction - damage due to abuse, lightning or acts of nature, misuse, electrical stress or power surges - loss of use - lost profits.